RETURNS & CANCELLATION POLICY:
Payments for merchandise are transferable, not refundable. Faulty merchandise will be replaced at the discretion of InRhythm Management. Please call 1300 55 40 35 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss.

For any course cancellations payments are transferable, not refundable.

For events rescheduled more than 7 days prior to the event date, payments are transferable. For full cancellations within 7 days prior to the event incur a 25% cancellation fee, within 72 hours prior incur a 50% cancellation fee & 100% fee for cancellations within 24 hours.

 
DELIVERY TIME-FRAMES:
Delivery of all merchandise will take place within 10 working days of your order. Please make sure you have entered your correct shipping address before finalising your purchase.

PRIVACY POLICY: We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service by letting you know what we are up to. Your information will never be hired or sold to a 3rd party.

CARD SECURITY POLICY: At all times InRhythm Pty Ltd complies with the Payment Card Industry Data Security ('PCI") requirements for "Cardholder Data" that are prescribed by the PCI Security Council.

PCI requirements documentation are available on the PCI Security Council Website at: www.pcisecuritystandards.org (copy/paste into address bar)

INRHYTHM COVID SAFE PLAN:

• All InRhythm facilitators have been informed of & practice correct good hygiene for coronavirus.
• Our crew will comply with any client or venues temperature screenings procedures.
• Any crew member displaying covid-19 symptoms will be replaced & asked to isolate.
• All drums & instruments are sanitised pre & post sessions.
• No sharing of instruments is allowed during sessions.
• No sharing of food is allowed.
• Seating arrangements are to adhere with social distancing requirements, participants are to remain 1.5m apart. 
• The number of participants in any space used is to comply with the ‘4sq metre’ rule (refers to the maximum amount of people in a room).
• Personal hygiene requirements - hand washing and sanitizer to be available for facilitator & participants pre & post sessions.
• Singing is only allowed by participants during sessions if supported by current NSW Health guidelines.
• Venues provided by clients are required to conform with a covid safe plan.
• InRhythm will provide hand sanitiser where none is already available at a venue.
• QR code checkin available for all venues managed by InRhythm

Download our plan on letterhead for event submissions

Please note before your booking: We do not require our facilitators to provide any of their private medical information to facilitator our events.  

Please phone 1300 55 40 35 for any further info :-)